Job: Office Manager

Job: Store Manager - Warners Stellian

Store Manager (full time) Job Opening – Warners’ Stellian


Location:
Coon Rapids

Summary/Job Statement: Responsible for managing the overall profitability of a retail location and day to day operations.

Qualifications
  • Appliance Sales: 2 years (Required)
  • High school or equivalent (Preferred)
  • Customer Service: 1 year (Preferred
Essential Duties and Job Responsibilities include the following: Other duties may be assigned.
  • Open and Close retail stores
  • Assist customers with customer service questions and issues
  • Assist other departments with questions and issues
  • Merchandising – oversee the cleanliness of the sales floor, posting of rebates, accurate pricing
  • Duties as directed by the Director of Sales or Regional Manager
  • Inspection of sales orders
  • Review and distribute open sales reports and ETA reports weekly
  • Motivating associates to achieve set sales and warranty goals
  • Accounts receivable
  • Store staffing and scheduling
  • Conduct reviews bi-annually
  • On an as-needed basis –
  • Visually see customers entering the store and move quickly to greet them
  • Assist customers to qualify needs and demonstrate merchandise using feature benefit formula
  • Product knowledge and attend training sessions
  • Explain purchase and warranty options
  • Explain finance options
  • Assist customers with questions
  • Calculate the cost and payment due
  • Complete sales order, including entering the order
  • Make accurate change for the sale
  • Resolve customer complaints and follow up
  • Work hours scheduled being prompt and on time
  • Handle incoming phone calls quickly and courteously
  • Make follow up calls on existing quotes in a timely manner
  • Complete and file paperwork
  • Light lifting and cleaning
  • Proficient in checking customer account balances in Netsuite
  • Proficient in checking inventory in Netsuite
  • Must project a positive attitude within the department and the overall company
  • Must acknowledge, understand, and promote Warners’ Stellian corporate vision and mission

Requirements:

  • Excellent verbal and communication skills
  • Must have good computer skills
  • Accuracy with typing
  • Strong organizational and customer service skills
  • Candidates must have previous MS Office experience
  • Must have strong attention to detail

Positions Supervised & Responsibilities: (Job title of person(s) reporting to this position)

  • Sales Associates
  • Receptionist

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

  • Appliance Product Knowledge
  • Appliance Installation Knowledge
  • Computer Skills – Intermediate level PC Skills, able to learn GERS operating system
  • Phone Skills
  • Warners’ Stellian policies and procedures

Education and/or Experience:

  • Appliance Sales Experience REQUIRED
  • Previous Management Experience REQUIRED

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position requires a significant amount of time standing and walking as well as sitting at a desk, answering the phone and entering data into a PC.

  • Some light lifting

 

Computer Skills:

  • Netsuite
  • Intermediate Computer Skills
  • Email

 

Other: (travel, overtime, etc.)

    • Some travel may be required
    • Misc. Duties as assigned.

 

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Have questions? Email us

Company overview:
Warners’ Stellian is a family-owned and operated appliance retailer. We have nine stores in the Minnesota Twin Cities Metro area and one south of the Twin Cities in Rochester, Minnesota. A new store will be opening soon in West Des Moines, IA. Our corporate headquarters and warehouse is located in St. Paul near Dale Street and I-94 East. The company has a unique culture with strong values, high standards and a positive work environment.We offer competitive salaries and benefits and are always looking for individuals who really care about providing exceptional customer service.

Core values: Passion, Inspiration, Customer Focus, Fairness, Loyalty, Family.

To see all current job postings visit our employment page