job: Inventory specialist, Twin Cities MN

Appliance Repair Technician : Job Opening - Warners Stellian

Inventory Specialist (full time) Job Opening – Warners’ Stellian

 

Warners’ Stellian is the Midwest’s retail appliance specialist. Family owned and operated for more than 60 years, we provide an unmatched shopping experience with exceptional service at 12 great store locations.

Core values: Passion • Inspiration • Customer Focus • Fairness • Loyalty • Family

Location: Twin Cities, MN

About the opportunity:

Your responsibilities as the working Supervisor in Outlet is to effect timely and economical solutions for each product that lands in the Drop Zone by focusing on products that may: need repair, are damaged during delivery, are found to have failed due to defect or that have previously concealed damage. The highest quality and consistency of all outlet products transferred to WS retail stores is critical to maintain customer and retail staff confidence.

Essential Duties and Job Responsibilities

You will work with a multitude of involved parties including: manufacturer’s representatives who assess damaged and malfunctioning products – service repair technicians and shop 050 staff who return products to a saleable condition – WS delivery and install teams to address damage we may have caused and to identify trends – sales managers to manage flow of outlet inventory, address questions and to maintain trust – and company management to implement processes, measure effectiveness and report results, and others.

  • Identifies needed adjustments to processes and procedures as required and recommends changes to the Customer Service Manager. Maintains an SOP manual for all key responsibilities, processes and tasks performed.
  • Eagerly engages as a problem solver with escalated situations to ensure that our product quality goal is achieved and maintained. Responds timely to escalations when circumstances arise. Is a resource for store personnel and others internally to solve outlet product issues.
  • Daily:
  • Identify plan of action for each product in the drop zone.
  • Maintain consistent and exacting quality standards.
  • Make sure outlet repairs are moving thru 050 in a timely fashion.
  • Ensure that every outlet appliance is clean, fully functioning and includes all parts, accessories and manuals.
  • Supporting documentation as required.
  • Ensures that reports are completed timely and that metrics are maintained within established guidelines in order to measure stated performance goals.
  • Directs and supervises performance within the processes related to the drop zone – 050 – 060 (Outlet) including: monitors performance, coaches for improvements, recommends corrective action and if necessary, terminations. Schedules and assigns duties to maximize available resources. Suggests training to ensure work standards are consistently maintained.

Competencies

  • Represent Warners’ Stellian with professionalism, authenticity and integrity.
  • Performs work, governs oneself and treats others in a manner consistent with the Warners’ Stellian Core Values.
  • Maintain a professional appearance, clean and orderly workspace, uniform and appropriate footwear.
  • Properly documents all work orders, parts orders, product movement and next steps.
  • Effective written and verbal communication skills with parties inside and outside the WST organization including but not limited to customers, vendors, company personnel, Manufacturer’s reps and tech-lines.
  • Understands the functions of the products we sell and service. Has a mechanical aptitude and curiosity to solve problems.
  • Has good attention to detail and accuracy in all aspects of work and documentation.
  • Is accepting of and able to adapt to change, flexible when needed to ensure that goals are achieved. Is able and willing to follow direction.
  • Is organized, uses company resources and time efficiently.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Heavy Lifting (up to 600 lbs. with use of a dolly or appliance straps)
  • Physically fit

Computer Skills:

  • Competency with email
  • Competency with internet
  • Be able to use a PC comfortably
  • Learn and understand current or future operating systems

Travel, overtime etc.

  • Overtime as required
  • Follows standard operating procedures and abide by policies set forth by company
  • Performs other duties as assigned

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job, you must at times reach, sit, crouch, crawl under or over. Frequently indoors and outdoors in all weather conditions, up or down stairs, works in various lighting conditions and sometimes in small spaces.

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

What’s In It For You?

In addition to a workplace that emphasizes respect, teamwork, and personal and professional growth, Warners’ Stellian offers benefits that reward loyalty and passion for the business, including:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

Warners’ Stellian would like to thank all applicants. However, only those selected for interviews will be contacted.

Warners’ Stellian is committed to fostering an inclusive, equitable and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made.