The HVAC and Plumbing General Manager is responsible for all aspects of the business including sales, installation, quality control, lead generation, people management, customer satisfaction, and P&L results.

Essential Duties and Job Responsibilities:

• Leads and manages all aspects of HVAC and Plumbing sales and installation
• Schedules, directs, and provides technical support for all technicians
• Establishes proper staffing levels
• Determines the proper product selection and pricing strategies
• Manages customer acquisition, retention, and satisfaction
• Works closely with leadership to align business unit strategies with overall company goals/values
• Establishes and achieves annual budgets
• Maintains awareness of the competitive landscape and responds accordingly

 

Competencies: To perform the job successfully, an individual should demonstrate the following competencies.

• Extensive knowledge of residential HVAC and Plumbing systems
• Working understanding of local licensing and permit requirements
• Strong desire to lead and develop others
• Excellent listening, verbal, written communication, and presentation skills
• Strong negotiation skills
• Strong problem solving and decision-making skills
• Proficient with Microsoft Office
• Ability to think analytically and strategically
• Excellent organizational skills with attention to detail in managing multiple priorities
• Strong leadership and management skills with the ability to motivate staff
• Thorough understanding of department processes and policies
• Ability to work with all levels of management, build relationships, and direct teams
• Excellent customer relation skills
• Ability to takes responsibility and accountability for own actions and the actions of all direct reports
• Ability to perform role in alignment with company values
• Ability to be flexible and adapt to change

 

Job Requirements

Education/Experience:
• 4-year degree or equivalent experience
• 5+ years of management or supervisory experience
• Preferred experience within residential HVAC, Plumbing, or other high skilled technical trade

Travel Demands:
• Ability to travel to customer homes and all Warners’ Stellian locations

Computer Skills:
• Advanced skills in Microsoft Word, PowerPoint, and Teams

Physical Demands:
• Must be able to sit for extended periods of time
• Must be able to do data entry and computer work on a keyboard
• Must be able to crouch, bend, and move in small spaces
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other:
• Will agree to follow standard operating procedures and abide by policies set forth by company
• Performs other duties as assigned

Work Environment:
• Office/desk working environment
• Customer homes, including basements and outdoors
• Warehouse

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Have questions? Email us

Company overview:
Warners’ Stellian is the Midwest’s retail appliance specialist. Family owned and operated for more than 60 years, we provide an unmatched shopping experience with exceptional service at 12 great store locations including home installation and repair for appliances, HVAC and plumbing. 

Core values: Passion, Inspiration, Customer Focus, Fairness, Loyalty, Family.

Warners’ Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at 651-222-0011.

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