Job Post: Customer Service – Parts Representative

Job Post: Customer Service - Parts Representative - Warners' Stellian

Customer Service – Parts Representative (full time)
Job Opening – Warners’ Stellian

Parts Department Representatives research, inquire, purchase, receive, inventory, dispatch or return all parts needed by the Field Service Technicians, Shop Service Technicians and parts ordered on behalf of Warners’ Stellian customers. Our parts team plays a critical role to ensure the timely and orderly delivery of service to our customers.

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

The Details of What You’ll Do:

  • Pick parts daily for service technicians and receive and check-in parts returned from the service technicians that were not needed
  • Research and purchase parts through approved vendors, at the best price possible, within allowable timelines
  • Create purchase orders, invoices, and work orders in software system
  • Receive the parts ordered, including inspection of parts, creating tags and physically stocking into right inventory location
  • Maintain an orderly inventory of parts
  • Data entry as necessary to document the parts inventory and movement of parts in our system
  • Assist in prescreen process to determine the parts needed for service calls
  • Contact customers with estimated timeframe on parts
  • Communicate with vendors to keep current information on parts
  • Manage parts to be returned, following vendor and OEM processes to ensure company receives timely credits and that shipping is done as economically as possible

 

You’ll Receive:

  • Medical, Dental, and Vision Insurance
  • Company paid Short-term Disability
  • Flex spending and HSA Options
  • 401k and Profit Sharing
  • PTO and Paid Holidays
  • Appliance discounts

 

Qualifications You’ll Need:

  • Mechanical aptitude and curiosity to solve problems. Knowledge of the functions of the products we sell and service
  • Good attention to detail, accuracy, and organization in all aspects of work and documentation
  • Desire to provide an exceptional experience to internal and external customers
  • Excellent written and verbal communication
  • Punctual and committed to excellent attendance
  • Ability to work as a member of a cross-functional team
  • Proficiency with technology including Microsoft Word and Excel
  • Strong typing skills, minimum of 40 WPM
  • Minimum of 2 years of experience working in an accounting, purchasing, inventory, or customer service role in an office or light industrial industry or warehouse environment
  • High school diploma or GED
  • Successful completion of pre-employment criminal background check and drug screening
  • Ability to lift and move boxes of inventory, occasionally lifting up to 75 pounds.

 

Company overview:

Warners’ Stellian is the Midwest’s retail appliance specialist. Family owned and operated for more than 60 years – we provide an unmatched shopping experience with exceptional service at 12 great store locations.

Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family.

Warners’ Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at 651-222-0011.

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

 

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

 

Work Location: One location

Have questions? Email us

Company overview:
Warners’ Stellian is a family-owned and operated appliance retailer. We have nine stores in the Minnesota Twin Cities Metro area, one south of the Twin Cities in Rochester, Minnesota and a location opening soon in West Des Moines, IA. Our corporate headquarters and warehouse is located in St. Paul near Dale Street and I-94 East. The company has a unique culture with strong values, high standards and a positive work environment. We offer competitive salaries and benefits and are always looking for individuals who really care about providing exceptional customer service.

Core values: Passion, Inspiration, Customer Focus, Fairness, Loyalty, Family.

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