ironclad-tc - Warners' Stellian

Administrator: Ironclad Home Services, LLC
P.O. Box 17216
Saint Paul, MN 55117
Telephone Number: 1-833-626-4396
Website: www.ironcladhomeservices.com

EXTENDED SERVICE AGREEMENT

Thank you for purchasing the Ironclad Protection Plan extended service agreement for functional parts and labor on Your new product (the “Plan”, this “Agreement”). We hope You enjoy Your new Covered Product and find comfort in the protection this Plan provides.

PLEASE READ THIS AGREEMENT CAREFULLY as it describes the services You will receive in return for Your payment of the Purchase Price for this Agreement. You must keep this Agreement, Your sales invoice and the receipt for the product You purchased. They are integral parts of this Agreement and You may be required to produce them to obtain service. You must maintain the Covered Product as recommended in the manufacturer’s owner’s manual and as required under the manufacturer’s warranty. This Agreement does not replace the manufacturer’s warranty on the Covered Product. You can purchase Your product, pay for Your product and finance Your product without purchasing an extended service agreement.

I. – DEFINITIONS

“Administrator”, “Obligor”, “We”, “Us” and “Our”: The company obligated under this Agreement is Ironclad Home Services, LLC.

“Covered Product”: The consumer product that You purchased at the same time You purchased this Agreement.

“Purchase Price”: The amount You paid for this Agreement.

“Selling Retailer”: Warners’ Stellian Co., Inc., 550 Atwater Circle, Saint Paul, MN 55103.

“You” and “Your”: The original purchaser of the Covered Product and any authorized transferee/assignee of the original purchaser.

II. – PARTS & LABOR REPAIR PLAN

PRODUCT ELIGIBILITY: This Plan covers new products that are purchased from Warners’ Stellian when coverage is added prior to one (1) year from the date of delivery and used in non-commercial environments. If this Plan is purchased after the date of delivery, a waiting period of 90 days will apply before the coverage period begins. Accessories and options purchased separately that are not essential to the basic function of the Covered Product are not protected under this Plan.

TERM: You purchased a Parts & Labor Repair Plan. The term of this Agreement begins on the Covered Product date of delivery by the Selling Retailer and continues for the 2-Year, 3-Year or 5-Year period indicated on the sales receipt or invoice.

REPAIR STANDARDS: Parts for the Covered Product will be replaced with those of like kind and quality at Our sole discretion. We may use new or remanufactured parts in repairing the Covered Product. If the Covered Product cannot be repaired or if the cost to repair exceeds the original price You paid for the Covered Product, the Covered Product will be replaced by Us with a product of like kind and value with similar features. Replacement product options may be of an alternate brand. We will refund the Purchase Price You paid for this Agreement if replacement parts are not available for the Covered Product or if replacement parts have been discontinued by the manufacturer.

LIMIT OF LIABILITY: Our limit of liability for the Covered Product under this Plan is the cost of authorized repairs to the Covered Product or its replacement as determined by Us with a product of like kind and value with similar features of the same or alternate brand. In no event, including Our determination that the Covered Product is unrepairable, will Our total liability for repair or replacement of the Covered Product exceed the original price You paid for it excluding sales tax, diagnostic fees, delivery, shipping and installation costs. Our obligations under this Agreement end when the Covered Productis replaced or Our Limit of Liability has been reached. UNDER NO CIRCUMSTANCES SHALL YOU HOLD US OR THE SELLING RETAILER LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL OR SECONDARY DAMAGES RESULTING FROM THE FAILURE OF ANY COVERED PRODUCT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.

DEDUCTIBLE: There is no deductible required to obtain service for repair or replacement of the Covered Product. If the installation, setting, and/or type of your Covered Product requires more than (1) service technician, You will be responsible for charges related to the additional labor.

FOOD LOSS: To receive coverage for food loss resulting from the failure of the covered refrigerator or freezer, the failure of Your refrigerator or freezer must be due to a defect in the components of the appliance (excluding ice makers), and not a power failure of any kind. You will be reimbursed up to $250.00 once during the coverage period. To receive payment, You must have the appliance repaired by a service center authorized by the Administrator and submit the following to Us: (a) Copy of the repair order; (b) Itemized list of perishable food lost due to the lack of refrigeration; and (c) Proof of purchase for the replaced food. Perishable foods are these likely to spoil, decay or become unsafe to consume if not kept refrigerated at 40 degrees Fahrenheit or below or kept frozen at 0 degrees Fahrenheit or below. Claim for food loss must be submitted within 30 days of the completed repair or exchange of the Covered Product.

POWER SURGE PROTECTION: If the Covered Product is damaged as a result of power surge that is not covered by personal property insurance coverage that is available to You, We will service the Covered Product in accordance with the terms herein.

LAUNDRY CREDIT: If Your Covered Product is a washer or dryer appliance and We are unable to complete the repair to Your covered washer or dryer within 7 business days from the date of the original service diagnosis, We will give You a $50.00 credit per repair event.

LOANER APPLIANCE PROGRAM: If We are unable to repair Your Covered Product within 7 business days from the date of the initial service diagnosis, We will provide a loaner appliance to You by request. This program applies to freestanding products only. Valid to addresses within 20 miles of a Warners’ Stellian store.

48-HOUR GUARANTEE: We guarantee that you’ll receive an initial diagnosis of necessary repairs within 48 hours of receiving your request, valid Monday through Friday excluding holidays and subject to customer availability. Good on all eligible appliances located within 20 miles of a Warners’ Stellian store location. If it’s determined that non-stocked parts are needed, our technician will return to complete the repair(s) once the required parts have been received.

HOW TO REQUEST SERVICE: To request service for the Covered Product, contact the Administrator toll-free at 1-833-626-4396 or visit Us online at www.ironcladhomeservices.com. All repairs must be authorized by the Administrator prior to performance of work. Claims for unauthorized repairs may be denied. If You fail to be available during the confirmed time frame and/or refuse service on a Covered Product after We have dispatched the repair servicer to Your location, You will be billed for that servicer’s applicable trip charge.

TRANSFERABLE: If You transfer ownership of the covered Product, this Service Agreement may be transferred by sending Us, at the address above, the name, address, and phone number of the new owner within 10 days of the transfer along with a $10.00 transfer fee. Once transferred, eligibility continues for the remainder of the original term. (Limited to within the Ironclad service area.)

SERVICE STANDARDS: Service will be performed at Your home or on-site if You fulfill all of the following requirements: (a) Provide Our authorized technician with accessibility to the Covered Product; (b) Provide a non-threatening and safe environment for Our authorized technician; and, (c) An adult over the age of 18 must be present for the period of time Our authorized technician is scheduled to provide service and while Our authorized technician is on Your property servicing the Covered Product. In-home service will be provided by Our authorized service provider during regular business hours, local time, Monday through Friday, except holidays. Our authorized service center may opt to remove the Covered Product to perform service in-shop. The Covered Product will be returned upon completion. Additional time and mileage charges for in-home repairs outside of 20 connected land miles or the normal service radius of Our authorized service center are not covered by this Agreement, and are Your You will be responsible for a minimum charge of $60.00 per repair visit if our authorized service technician determines that no covered repair is needed or if the repair visit is due to any of the conditions specified under Section IV of this Agreement.

III. 10-YEAR MAJOR COMPONENT PROTECTION PLAN

If indicated on Your sales receipt or invoice, the major component parts in Your appliance are covered in the event of mechanical or electrical failure for 10-Years from the date of purchase or, if applicable, the date of installation of the Covered Product by the Selling Retailer. Major components in appliances are the: Air Conditioner compressor (8,000 BTU and above); Refrigerator or Freezer sealed refrigeration system; Cooktop, Range or Wall Oven, electric heating elements; gas ignitors/ignitor module; Range-Hood ventilation motor; Dishwasher motor/pump assembly; Dryer motor; Warming Drawer electronic board; Washer/Dryer combo motor; Microwave magnetron tube; Water Heater element or burner; Disposal motor and Washer motor or transmission.

This protection applies to the major component parts only. Trip charges or any other parts that fail are Your responsibility. All labor related expenses are Your responsibility. In the event Your Covered Product’s manufacturer provides major component replacement coverage for a period of 10 years, this Plan will cover labor for major component replacement during the 6^th through 10^th years. The cost for parts that are not eligible major components are Your responsibility. Parts for the Covered Product will be replaced with those of like kind and quality at Our sole discretion. We may use new or remanufactured parts in repairing the Covered Product. We will refund the Purchase Price You paid for this major component Agreement if replacement parts are not available for the Covered Product or if replacement parts have been discontinued by the manufacturer. Major component protection as a separate and concurrent Agreement is included with all 5-Year Term Parts & Labor Repair Plans under Section II but is not included with Plans that are fewer than 5 years. The maximum term for protection under Sections II and III combined is 10 years.

IV. – WHAT IS NOT COVERED

Products not originally covered by manufacturer’s warranty of at least 90 days;

Product repairs that are eligible to be covered by the manufacturer’s warranty, any other insurance, warranty, guarantee, and/or service contract;

Product repairs that are a result of a recall, regardless of the manufacturer’s ability to pay for such repairs;

Cleaning, periodic checkups, and preventive maintenance;

Parts or repairs due to normal wear and tear unless related to a breakdown;

Items normally designed to be periodically replaced by You during the life of the product including, but not limited to, batteries and light bulbs;

Damage from abuse, misuse, mishandling, introduction of foreign objects into the Covered Product;

Unauthorized modifications or alterations to a Covered Product;

Unauthorized repairs and unauthorized parts;

Failure to follow manufacturer’s instructions for operation and care of the Covered Product;

External causes of any kind including, but not limited to: damage caused by third-parties, fire, theft, insects, animals, exposure to weather, windstorm, sand, dirt, hail, earthquake, flood, water, Acts of God;

Incidental, consequential or secondary damages of any kind including delay in rendering service under this Agreement;

Loss of use during the period that the Covered Product is at an authorized service center or awaiting parts;

Any Covered Product used in a commercial setting or rental setting;

Non-functional or aesthetic parts including, but not limited to frames, cabinets, doors, hinges, plastic parts, knobs, rollers, baskets; etc.

Scratches, peeling and dents.

Defects occurring within the warranty term but reported to Us more than seven (7) days after warranty expiration.

Any covered product relocated outside of the Ironclad service area.

Any claim submitted during a waiting period as defined in Sect. II Para.(1) Product Eligibility.

Any product that has been confirmed by Our Authorized Servicer to have a removed or altered manufacturer’s serial number.

V. – MISCELLANEOUS PROVISIONS

Plan Continuation: To continue this Plan beyond the term stated on Your sales receipt or invoice, please call 1-833-626-4396 on or before the date the Plan expires. Extended service plans may be renewed at Our discretion at prices that reflect the age of the Covered Product, Our current service costs, and Our product repair experience. Some products may not be eligible for Plan Continuation.

Cancellation: Your right to cancel this Agreement applies to only the original purchaser. You may cancel this Agreement by informing the Selling Retailer of Your cancellation request within 30 days from the date of purchase of the Agreement. You will receive a 100% refund of the full Purchase Price less any claims paid by Us. If Your cancellation request is made more than 30 days from the date of purchase, You will receive a pro-rata refund of the Purchase Price, less any claims paid by Us, and less an administrative fee to not exceed the cost of the contract or $50.00, whichever is less. We may not cancel this Agreementexcept for fraud, material misrepresentation, or non-payment by You; and when We are ordered by a regulatory authority to cancel the Agreement. A written notice will be provided at least 30 days prior to cancellation at Your last known address, with the effective date for the cancellation and the reason for cancellation.

Entire Agreement: This is the entire Agreement between the parties, and no representation, promise of condition made by any person or entity that is not contained herein shall modify this Agreement.

Notice: Notice of a claim under this Agreement must be provided by You as soon as practicable and must be provided no more than seven (7) days from the date the defect is discovered. In no event, shall a claim that is reported untimely be honored.

VI. – STATE REQUIREMENTS AND DISCLOSURES

The terms and conditions of this Agreement are amended to comply with the following state requirements and disclosures:

Iowa: The issuer of this contract is subject to regulation by the Insurance Division of the Department of Commerce of the State of Iowa. Complaints which are not settled by the issuer may be sent to the Insurance Division. Services by or at the direction of the Administrator shall be initiated within 48 hours of the request for the services by the holder of this Agreement.

Minnesota: Obligations under this Agreement are backed by the full faith and credit of Ironclad Home Services, LLC. RIGHT OF RETURN: You have a right to return this Agreement within 20 days of the date the Agreement was mailed to You or within 10 days of delivery if the Agreement was delivered at the same time You purchased the Covered Product. If this Agreement is returned within the applicable time period and if no claim was made under the Agreement before You returned the Agreement to Us then the Agreement is void and We will refund You or credit Your account with the full Purchase Price of this Agreement. Your right to void this Agreement is not transferrable and applies only to the original purchaser. The right to void this Agreement applies only if no claim has been made before it is returned to Us. A 10% penalty per month will be added to a refund that is not paid or credited within 45 days after return of the Agreement to Us. IV. Miscellaneous Provisions, Cancellation is deleted and replaced with the following: After expiration of the RIGHT OF RETURN time period, You may cancel this Agreement for any reason and receive a pro-rata refund of Your Purchase Price less any claims paid by Us and less an administrative fee not to exceed the cost of Purchase Price or $50.00, whichever is less. We may cancel this Agreement for any reason after providing 15 days’ written notice to You. We may cancel this Agreement after providing 5 days’ written notice if the reason for cancellation is Your non-payment of the Purchase Price, or a substantial breach of Your duties related to the Covered Product or its use. Ourwritten cancellation notice will state the effective date of the cancellation and the reason for it. Notice will be mailed to the last known address We have for You in Our records.

Rev. 5-0423